Frequently Asked Questions Regarding the MindSpring/Earthlink Merger


What is the name of the new company, and where is it headquartered?

Why was the EarthLink name chosen and not the MindSpring name?

Will I be able to keep my EarthLink or MindSpring e-mail address?

Will my monthly costs change?

Will my current EarthLink or MindSpring account change?

Will I have a new access number?

Will my software change?

Will the merger affect my connection (e.g. busy signals, speed, etc.)?

Will the billing system change (e.g. due date, delivery, method of payment, etc.)?

Will I have to call a new phone number for customer service and technical support?

Will I have to wait longer for customer service and technical support?

Will the quality level of customer service and technical support that I receive change?

Will the new company continue using the MindSpring Core Values and Beliefs?

Question Form


EarthLink / MindSpring Merger
Information Form

If you have any questions or comments regarding the EarthLink/MindSpring merger that are not addressed on our website, please fill out the following form. We will respond to you as soon as possible.

If you need to contact Earthlink's or MindSpring's Member Support departments please click on the appropriate link below.

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